Gladly - DevOps Engineer

Earn $5K by referring a candidate for this role. Earn up to $2.5K by sharing it.

Image
Customer service at its best

Help! My daughter left her teddy bear on the plane!” We’ve all experienced that dreaded moment when we realize that… we have to call customer service. But does it have to be that way? Most customer service products on the market today are case management tools designed decades before the iPhone, social media and modern messaging apps. At Gladly, they’re setting out to reinvent customer service for the 21st century. Legendary customer service starts with people talking to people. So Gladly put customers and conversations at the heart of their product. Because customers aren’t ticket numbers or cases, they’re people. With Gladly, agents and customers can converse seamlessly, with a modern messaging interface that gives them the ability to communicate across channels. Any communication—whether it's chat, SMS, social, email, or voice—is natively built into one platform. No plug-ins or apps to add on. Founded in 2014 and headquartered in San Francisco by a team of repeat entrepreneurs with multiple successful exits, Gladly is a company where communication is key, collaboration is a lifestyle, and everyone makes a difference. With an experienced team from companies like Kana, Salesforce, Vontu, Symantec, and Google, and funding from Greylock, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures, Gladly is well-positioned to continue their rapid growth trajectory. Michal Matyjek, Engineering Manager, is looking for a DevOps Engineer who has experience working with Kubernetes in production environments and has a passion for improving the customer service industry. As part of their four-person Platform team, you'll be building the platform that runs customer service for some of the world's most respected brands. If your goals include diving into DevOps projects you haven’t tried before and building new skills, this is the place to do it.


About the role

What You'll Do:
Our system is a microservice architecture built primarily in Go and Node/React with Kafka used as a message bus. Services are deployed as Docker containers running under Kubernetes on AWS. We need your help to develop our platform and tools to power an operations framework for deploying and maintaining our services so that they scale across AWS and beyond.

  • Build a platform for enabling engineers to deploy services with zero downtime, complete with monitoring, logging, SLAs, and alerting
  • Build and maintain a cloud infrastructure that is highly available across multiple regions
  • Integrate foundational services such as Authentication, Persistence, Messaging, and Discovery
  • Automate complex configuration, deployment, and data processing tasks

Technologies we use:
Infrastructure:

  • Kubernetes (hosted on AWS EC2, managed by Kops)
  • Spinnaker, Codefresh
  • Terraform
  • Harbor
  • Kafka
  • Elastic Search
  • Postgres / Aurora
Applications and tools:
  • Golang
  • Node.js
  • Python


In a Nutshell
  • Company
    Gladly
  • Job Title
    DevOps Engineer
  • Location
    San Francisco, CA
  • Company Values
    • World-class team
    • Open and transparent
    • Relentless pursuit of customer success
  • Hiring Manager
    Michal Matyjek
    Michal Matyjek
    Engineering Manager
    Colleagues call him an "outstanding developer" with an "unparalleled attention to detail."
The Team
  • Image
    Daren Desjardins Software Engineer
  • Image
    Purva Sawant Sr. DevOps Engineer
  • Image
    Christopher Riley Software Engineer
The Company

About the role

What You'll Do:
Our system is a microservice architecture built primarily in Go and Node/React with Kafka used as a message bus. Services are deployed as Docker containers running under Kubernetes on AWS. We need your help to develop our platform and tools to power an operations framework for deploying and maintaining our services so that they scale across AWS and beyond.

  • Build a platform for enabling engineers to deploy services with zero downtime, complete with monitoring, logging, SLAs, and alerting
  • Build and maintain a cloud infrastructure that is highly available across multiple regions
  • Integrate foundational services such as Authentication, Persistence, Messaging, and Discovery
  • Automate complex configuration, deployment, and data processing tasks

Technologies we use:
Infrastructure:

  • Kubernetes (hosted on AWS EC2, managed by Kops)
  • Spinnaker, Codefresh
  • Terraform
  • Harbor
  • Kafka
  • Elastic Search
  • Postgres / Aurora
Applications and tools:
  • Golang
  • Node.js
  • Python


Depending on your country, the tax implications will be determined and followed. Please check our FAQ for more details or email us at info@redballoons.co.

Depending on your country, the tax implications will be determined and followed.
Please check our FAQ for more details or email us at info@redballoons.co.